City of Albuquerque: Social Services and Behavioral Health Services — Case Management Services for Individuals with Substance Use Problems

The City of Albuquerque is seeking innovative solutions to design, implement, and provide intensive case management services (ICM) for individuals with substance use problems to overcome the historically weak linkage system, facilitate longer engagement in treatment, and improve the quality of life for individuals. ICM should help individuals navigate and negotiate a complex service system and obtain access to treatment and services that support and sustain their recovery, based on goals generated in the client ICM service plan. ICM emphasizes the importance of small caseload, more frequent contact, and potentially a longer duration of contact. Additionally, ICM provides opportunity to expand the network of services for individuals by formally navigating through a continuum of interagency community resources to help clients attain necessary assistance. The interventions need to be gender responsive and gender specific, addressing race, ethnic, and gender equity.

Characteristics of ICM include:

• One-on-one case manager to client relationship using a recovery-oriented strength-based approach, with the case manager carrying a smaller case load
• The case manager conducts a needs assessment and develops a service plan in conjunction with the client to meet his or her needs
• The case manager personally assists a client to obtain access to mainstream services that the client identifies as needed to attain his or her goals
• The case manager accompanies clients to meetings and appointments when necessary to support their goals/needs
• Case managers are available on a regular schedule; caseloads are often shared to assure adequate coverage through the week, including on-call services
• The duration of the service is determined by the needs of the client, with the goal of transitioning to a lower level of service need (step-down service) and stable recovery

The target population includes individuals 18 years and older who have substance use issues as a presenting problem and/or co-occurring behavioral health problems, who have difficulty accessing services, maintaining treatment, and may become disconnected from community supports. Primary criteria for eligibility would include one or more of the following:

• Individuals in outpatient substance use treatment programs in need of assistance and supports to stay in treatment
• Individuals discharged from substance use inpatient treatment (e.g. MATS, Turquoise Lodge, emergency departments) that need follow up supports to access services and engage in additional substance use treatment
• Individuals discharged from outpatient treatment that need intensive case management to access ongoing services
• Individuals referred by the courts who require substance use and behavioral health outpatient treatment services
• Clients with high barriers to accessing services and/or who are at high risk of being disconnected from existing supportive services
• Clients with high attrition or at risk of dropping-out of outpatient treatment
• Clients with high admission rates in hospital emergency or detox services due to substance use
• Clients with high encounters with the criminal justice system due to substance use

Amount: Funds of up to $750,000 may be allocated.

Eligibility: An agency that is a unit of state or local government and/or nonprofit corporation duly registered and in good standing with the State of New Mexico Public Regulation Commission and that have demonstrated capability in providing the proposed services.

Link: http://bit.ly/2hk2CeT

Note: A mandatory pre-proposal conference will be held on November 13, 2017 at 3:00 PM at:
City Council Committee Room
New City Hall Building
9th Floor
One Civic Plaza
Albuquerque, NM 87102

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